– Hello, the dispatcher is listening!
Two dispatchers with beautiful names Klara Baimuldinova and Svetlana Togumbaeva are responsible for leaving the cars of our hospital. They sit on the phone for days and ensure the movement of the hospital in a timely manner – this is an ambulance, trips of doctors, laboratories, administrations.
– We already, according to the first words, understand the mood with which a person calls, how important his departure is. The priority is always, of course, patients, everything else can wait and, fortunately, everyone in our team understands this, – shared Svetlana Togumbaeva, – The main thing in our work is attentiveness, responsibility, politeness.
– We, indeed, already as psychologists, understand who is at the other end of the line. By the way, fraudsters can be distinguished from the first breath, as a life hack I will say – as a rule they have speech, the timbre is not natural, they speak like robots, they do not know the answers to counter questions. Therefore, be careful and careful.
These women and in the control room itself have complete order, flowers all around, comfortable corners for drivers to rest and just a homely aura of care and warmth.
